Return & Refund Policy
Wafa Noor Return & Refund Policy
Last Updated: October 21, 2025
Introduction
At Wafa Noor (https://wafanoor.com), your satisfaction is our priority. We are committed to providing clear and transparent policies regarding orders and customer support. If you have any questions, please contact us at [email protected].
Returns, Exchanges, and Cancellations
Returns & Exchanges:
Due to the nature of our products and production process, Wafa Noor does not accept any returns or exchanges under any circumstances once an order has been placed or delivered. All sales are final.
Order Cancellations:
Request a cancellation within 12 hours of purchase.
Contact us at [email protected] to cancel your order.
Note: Orders canceled after 12 hours may be subject to:
A 10% cancellation fee due to transaction costs.
Possible refusal if production has already started.
Step-by-Step Guide for Returns
Returns and exchanges are not available. Wafa Noor does not accept returned products under any circumstances.
Step-by-Step Guide for Cancellations
Read the General Rules below.
Contact us at [email protected] within 12 hours of purchase to request a cancellation.
We will cancel your order and fully refund you.
Late Cancellations: Orders canceled after 12 hours may incur fees or may be refused if production has begun.
General Rules
Non-returnable Items:
All products sold by Wafa Noor are strictly non-returnable and non-exchangeable. Once an order is placed or delivered, it cannot be returned, exchanged, or refunded.
Conditions of Return
Returns are not accepted. Products cannot be returned or exchanged after purchase or delivery.
Non-Defective Products
Non-defective products are not eligible for return, refund, or exchange. All sales are final.
Altered or Fitted Products
Products that are modified, fitted, or customized are strictly non-returnable and non-exchangeable.
Non-Arrivals / Lost / Missing Contents
Customers are protected against lost packages or missing items during shipping.
File an incident report with the carrier before signing for the package.
Video evidence may be required.
A resolution may be issued after carrier investigation (usually 10–20 business days).
Late or Unclaimed Packages
Buyers are responsible for monitoring delivery and customs clearance.
Production & Fulfillment Timelines
Normal Items: 1–7 business days production.
Custom Items: 8–14 business days production after confirming all details.
Refund Windows
Refunds may only apply in the case of approved order cancellations within the allowed cancellation window.
PayPal: 3–5 business days (balance), up to 30 days (credit/debit card)
Visa / MasterCard / Amex / Discover / JCB / China UnionPay / Diners Club / Maestro / Visa Electron: 5–10 business days, may extend up to 30 days depending on issuer
Sezzle: Within 10 business days
Disputes
By purchasing from Wafa Noor, you agree to our policies. All sales are final and returns or exchanges are not accepted. Please contact us at [email protected] before seeking external remedies.