Shipping & Delivery Policy

Standard Orders
We aim to process and dispatch your order as swiftly as possible. Our typical lead time for shipping is 2–7 business days from the date of order confirmation.
If your order has not been shipped within this timeframe, please contact us for assistance.
You are fully protected by our customer satisfaction policy, which includes a full refund or free replacement for non-delivered items, as outlined in our Product Return Policy.

Custom and Personalized Orders
For custom-made or personalized items, please allow a lead time of 10–14 business days after your order and customization details have been confirmed.
This extended time ensures your unique design is produced with accuracy and care.

Production Delays
While we strive to meet all quoted lead times, we cannot guarantee production times due to factors that may be beyond our control.
There may be occasional delays, and we appreciate your understanding and patience in such cases.

For additional details, please refer to our Terms or contact our customer service team.

SHIPPING & DELIVERY OPTIONS
We offer multiple delivery options, including Economic Shipping and Express Shipping.
In some cases, a third-party logistics partner may handle inventory and shipment.

SHIPPING COSTS
We provide free shipping across Europe, North America, and the Middle East.
If you are located outside these regions, you can check the shipping cost by adding an item to your cart and proceeding to checkout.
At checkout, you will see the final shipping cost before payment.

We currently offer free or discounted shipping to over 90 countries.
Shipping costs ultimately depend on the product, destination country, and order quantity.

DELIVERY TIMES

Delivery estimates are provided in good faith and intended as guidelines only.
We make every effort to meet these timelines, but delays may occur due to factors outside our control.
We therefore cannot guarantee specific delivery dates.

For EU and UK consumers: This does not affect your statutory rights. Unless otherwise stated, deliveries will be made within 30 days of order acceptance.

INTERNATIONAL DELIVERY
We ship worldwide via reliable carriers offering both Express and Economic options.

For information about customs procedures:
Email: [email protected]

Customs clearance is managed by the carrier. If duties or taxes apply, the carrier will contact you directly.
We aim to minimize additional charges but cannot guarantee tax-free delivery.
Customers are responsible for any import duties, taxes, or customs regulations in their country.

TRACKING YOUR SHIPMENT
Once your order is placed, you will receive a series of email updates:

Order Confirmation Email: Includes a link to your order status page with detailed order information.
Shipping Confirmation Email: Sent approximately 2–4 days after processing, containing your tracking number and a direct tracking link.

Your Responsibilities

• Monitor your tracking link regularly for updates.

• Handle customs or border clearance promptly to avoid delays or product destruction by authorities.

• Collect your package on time; uncollected items returned or destroyed by carriers are not our responsibility.
  If you experience any issues with tracking or delivery, please contact our support team.

WHAT IF MY ORDER IS DELAYED?
We cannot guarantee shipping times once the package is with the carrier.
If your order is delayed, please contact the shipping company directly with your tracking number.
If you require assistance, our support team can help you escalate the issue.
If the carrier confirms that your package is lost, you are protected under our “Lost in Mail / Non-Arrival” policy outlined in our returns section.

For EU and UK consumers: This does not affect your statutory rights.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy:
https://wafanoor.com/pages/product-return-policy

CONTACT US
If you have any further questions or comments about this policy, please contact us at:

📧 Email: [email protected] 
🌐 Contact Form: https://wafanoor.com/pages/contact-us